Free: English For Business Communication Audio Mp3

I’m afraid I cannot change the base price. However, what I can do is add three months of premium support at no extra cost. That usually sells for $99.

Imagine your boss asks for a report by 3 PM, but you are busy. How do you reply? Say this out loud:

Excellent. I will email you the updated proposal within one hour. Thank you for your patience, Mr. Davis. [SOUND EFFECT: Gentle transition chime]

"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern." English For Business Communication Audio Mp3 Free

Premium support? What does that include?

"What I can do is..." This is positive language. Focus on solutions, not problems.

Welcome to Business English Power Up . Today’s topic: Handling a customer who wants a discount you cannot give. I’m afraid I cannot change the base price

You work for a software company. A loyal customer, Mr. Davis, is threatening to cancel his subscription unless you lower the price.

Good morning, Mr. Davis. This is Sarah from TechFlow support. I understand you’d like to discuss your renewal price.

Perfect.

Hmm. That might work. But no discount at all?

[SOUND EFFECT: Phone ringing once, then click]

Let me check one more thing... [pause] ...I see you qualify for a free onboarding session next quarter. That is a $200 value. So together, that’s $299 in benefits. Imagine your boss asks for a report by

"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"

"Would that add value for you?" This is a professional way to check if your offer is acceptable.