The little ITEL P36 sat on the rain-speckled window ledge, its screen a mosaic of frozen pixels. For three days, it had refused to wake up properly—stuck in a boot loop, flashing the ITEL logo like a frantic distress signal. Its owner, an elderly watchmaker named Mr. Luthando, sighed. The phone contained photos of his late wife’s garden, now lost in a digital coma.

“One more thing,” Kofi said. “We should wipe the cache too.” He selected —a quick blip, no confirmation needed. “Cache is temporary junk. Sometimes it’s the junk that causes the boot loop.”

“Volume keys move the cursor. Power button selects,” Kofi instructed. He pressed twice until the blue bar highlighted Wipe data/factory reset .

The screen flickered. The ITEL logo appeared, vanished, and then—a dark screen with pale blue text: .

A thin progress bar appeared at the bottom of the screen. For ten seconds, the phone whirred silently. Then the screen returned to the main recovery menu.

Mr. Luthando handed him the phone. “Then teach me. Step by step.”

Kofi pressed Volume Down to highlight Yes — delete all user data , then pressed the Power button.