How To Hard Reset Safaricom Neon Ray Pro (SAFE »)

A: Use Method 1 (hardware keys). If recovery mode doesn’t load, your battery may be dead – charge for 30 minutes and try again.

Select Erase all data (factory reset) .

Tap Erase everything to confirm.

Tap Reset Phone or Reset Tablet .

Once the reset is complete, Reboot system now will be highlighted. Press the Power button to restart your phone. First boot may take 5–10 minutes. Do not interrupt it. Method 2: Hard Reset from Settings (If Phone is Working) Use this if you can unlock the phone and want to sell or give it away. How to Hard Reset SAFARICOM Neon Ray Pro

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Use the Volume Down button again to highlight Factory data reset and press Power to confirm. A: Use Method 1 (hardware keys)

A: That’s Factory Reset Protection (FRP) . You must enter the last Google account that was synced on the phone before the reset. If you can’t remember it, SAFARICOM customer service may help with a proof of purchase. Need more help? Visit your nearest SAFARICOM shop or contact their customer care at 100 (from a Safaricom line).

Power off the device. If it’s frozen, press and hold the Power button for 10–15 seconds until it shuts down. Tap Erase everything to confirm

Press and hold the Volume Up (+) button and the Power button simultaneously.