Once complete, Reboot system now will be highlighted. Press the Power button.

Power off your phone completely. If it's frozen, press and hold Power + Volume Down for 10 seconds to force a shutdown.

Release Volume Up once the Android Recovery menu appears (blue screen with yellow text).

Navigate to Factory data reset and press Power to confirm.

If prompted, enter your PIN, password, or pattern.

Use the Volume Down button to navigate to Wipe data/factory reset .

Scroll down and tap Reset .

When the Samsung logo appears, release only the Power button (keep holding Volume Up ).

Open Settings → Tap General management .

Is your Samsung Galaxy M62 freezing, lagging, or suffering from software glitches? A hard reset (also known as a factory reset) is the ultimate solution. It wipes all data from your device and restores it to its original out-of-the-box state. ⚠️ Warning: A hard reset will erase ALL data on your phone, including photos, contacts, apps, and accounts. Back up your data via Samsung Cloud or Google Drive before proceeding. Method 1: Hard Reset via Settings (Easiest) Use this method if your phone is still responsive.

Tap Reset → Select Factory data reset .

Tap Delete All or Reset . Your phone will restart and begin the reset process. Method 2: Hard Reset Using Hardware Keys (For Frozen Phones) If your Galaxy M62 is frozen, won’t boot, or you forgot your screen lock, use this method.

A: Force restart (Power + Volume Down for 10 seconds), then immediately use Method 2 (Hardware Keys) to wipe the cache partition and factory reset.

A: Yes, but FRP will reactivate on reboot, requiring your old Google password for security. Final Thoughts A hard reset is a powerful tool for fixing performance issues, preparing your Galaxy M62 for sale, or clearing forgotten locks. Start with Method 1 if you can access settings. If not, the hardware key method always works. Need more help? Leave a comment below or visit the official Samsung Support page for the Galaxy M62. Last updated: October 2025

Press the Power button to select it.