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Create my Free RadioIn organizational culture, “artifacts” include: a) Core values b) Unconscious assumptions c) Office layout and dress code d) Mission statement text Section B: Short Answer (Application) 6. Explain the difference between formal and informal communication channels. Give one example of each in a workplace.
– Artifacts are visible, tangible elements of culture (dress, layout, rituals). Values and assumptions are deeper levels.
The “Hawthorne Effect” describes: a) Workers slowing down when watched b) Productivity changes due to observation/attention c) Managerial resistance to change d) Groupthink in committees
– Hawthorne effect: People modify behavior when they know they are being observed (original studies: Western Electric plant).
A researcher uses both surveys and in-depth interviews. This is an example of: a) Longitudinal design b) Triangulation c) Cross-sectional study d) Experimental control
– Highly centralized functional structures often create silos because each department communicates upward but not laterally.
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