| Issue | Action | |-------|--------| | Dongle physically damaged | Order replacement from AutoData (fee applies). | | License data corrupted on dongle | Request a remote reset from AutoData support (requires returning the dongle or providing a dump file). | | Persistent driver conflict | Perform a clean Windows installation on a spare HDD to test – if error persists, dongle is faulty. | The error “The hardware information does not match with your dongle (AutoData)” is a deliberate security response to a changed computing environment. Most cases are resolved by reactivating the license with the new hardware ID through the software vendor. Unauthorized workarounds (cracks, emulators) are not recommended as they may introduce malware or violate software licensing terms.
Always involve AutoData’s official technical support for re-linking a dongle to changed hardware – this preserves your update entitlement and legal compliance. Report prepared by: Technical Support Division Document version: 1.0 Date: [Insert current date] | Issue | Action | |-------|--------| | Dongle